Mouse Box

RETURNS POLICY

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please contact us directly by replying to your order confirmation. We'll notify you via e-mail of your refund once we've received and processed the returned item.

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SHIPPING POLICY

BACK ORDERS

Most of our items are made to order. If your item is not in stock, we will immediately prepare your order for you.

TAX ON INTERNATIONAL ORDERS

Please note the following changes to VAT as a result of Britain's exit from the EU on 31st December 2020:

Consumer - VAT will no longer be charged on consumer purchases however your local courier will ask for the local VAT amount on delivery of the goods.

Commercial - Commercial purchases made from within the EU now require a VAT number, please send this through with your order.

GUARANTEE

We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.

REACHING US

If you need any help at all, please email us at sales@originalbooks.net. Alternatively, you can call on +44 (0) 1285 641664 or write to us at No 1 Park Farm, The Green, Oaksey, Wilts, SN16 9SD. UK.

RETURNS POLICY

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

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SHIPPING

We aim to deliver your order right away. We will normally send your order to you within 4 business days. International orders are generally received in under 9 days. However, please allow up to 14 days for delivery as our products are hand made to order for you. Sometimes we may be able to despatch items within 24 hrs of receipt of order if items are in stock but this is not always possible.
If your order is urgent – for a birthday or specific date, please email sales@originalbooks.net or call +44 (0) 1285 641 664 and we will let you know if we are able to meet your requirements.